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Research Proposal On Service Quality And Customer Satisfaction

Research Proposal On Service Quality And Customer Satisfaction. UIS as a measure of information system. This research intends to test whether the bank customers are satisfied with the services provided to them, which will eventually lead to loyalty. managerial concerns.

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This study examines the relationship between the quality of service and customer satisfaction in the e-banking era. Assume that there is a small fast-food store in a local area. Customer perception is a very important factor to measure network quality and overall service quality.